{"id":6805,"date":"2026-04-20T14:33:11","date_gmt":"2026-04-20T14:33:11","guid":{"rendered":"https:\/\/auriscollection.belo.digital\/?page_id=6805"},"modified":"2026-04-20T14:33:14","modified_gmt":"2026-04-20T14:33:14","slug":"politica-de-devolucoes","status":"publish","type":"page","link":"https:\/\/auriscollection.com\/pt-pt\/politica-de-devolucoes\/","title":{"rendered":"Pol\u00edtica de Devolu\u00e7\u00f5es"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" style=\"font-size:28px\">1. \u00c2mbito<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A presente Pol\u00edtica de Devolu\u00e7\u00f5es aplica-se a todas as encomendas efetuadas atrav\u00e9s do website auriscollection.com. A Auris \u2013 Consulting &amp; Investment, S.A. rege-se pela legisla\u00e7\u00e3o su\u00ed\u00e7a aplic\u00e1vel, nomeadamente o C\u00f3digo das Obriga\u00e7\u00f5es (CO).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:28px\">2. Verifica\u00e7\u00e3o Aquando da Entrega<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">O comprador deve verificar o estado aparente da mercadoria e a sua quantidade no momento da entrega. Qualquer reclama\u00e7\u00e3o relativa a danos vis\u00edveis, quantidades incorretas ou n\u00e3o conformidade com a encomenda deve ser:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Anotada por escrito no recibo de entrega, no momento da rece\u00e7\u00e3o<\/li>\n\n\n\n<li>Confirmada ao transportador por carta registada no prazo de 3 dias \u00fateis ap\u00f3s a entrega<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Na aus\u00eancia de reclama\u00e7\u00e3o no momento da entrega, a mercadoria considera-se recebida em bom estado, completa e conforme com o documento de transporte.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:28px\">3. Condi\u00e7\u00f5es para Devolu\u00e7\u00e3o<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">As mercadorias recebidas n\u00e3o ser\u00e3o devolvidas ou reembolsadas, salvo nos seguintes casos:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Deteriora\u00e7\u00e3o comprovada da mercadoria observada no momento da entrega e reportada nos termos do ponto 2<\/li>\n\n\n\n<li>Erro manifesto de expedi\u00e7\u00e3o (produto diferente do encomendado)<\/li>\n\n\n\n<li>Defeito de qualidade verific\u00e1vel que n\u00e3o seja imput\u00e1vel ao transporte ou armazenamento do cliente<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Qualquer devolu\u00e7\u00e3o de mercadoria requer acordo formal pr\u00e9vio e escrito entre a Auris e o comprador. Mercadorias devolvidas sem este acordo pr\u00e9vio n\u00e3o dar\u00e3o lugar a reembolso nem a nota de cr\u00e9dito.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:28px\">4. Prazo para Reclama\u00e7\u00f5es<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">As reclama\u00e7\u00f5es devem ser apresentadas no prazo m\u00e1ximo de 3 dias \u00fateis a contar da data de entrega, por e-mail para auris@auriscollection.com, com indica\u00e7\u00e3o do n\u00famero de encomenda e descri\u00e7\u00e3o detalhada do problema.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:28px\">5. Procedimento de Devolu\u00e7\u00e3o<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Em caso de devolu\u00e7\u00e3o acordada, o comprador deve:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Aguardar confirma\u00e7\u00e3o escrita da Auris antes de proceder ao envio da mercadoria<\/li>\n\n\n\n<li>Embalar a mercadoria nas condi\u00e7\u00f5es originais de rece\u00e7\u00e3o<\/li>\n\n\n\n<li>Incluir uma guia de remessa com indica\u00e7\u00e3o do volume, natureza, raz\u00e3o e quantidade dos produtos devolvidos<\/li>\n\n\n\n<li>Acondicionar corretamente os produtos para evitar danos durante o transporte de retorno<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Os custos e riscos de transporte inerentes \u00e0 devolu\u00e7\u00e3o s\u00e3o da responsabilidade do comprador, salvo acordo expresso em contr\u00e1rio da Auris.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:28px\">6. Reembolsos e Notas de Cr\u00e9dito<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Em caso de devolu\u00e7\u00e3o aceite e comprovada, a Auris emitir\u00e1 uma nota de cr\u00e9dito em benef\u00edcio do comprador, excluindo qualquer indemniza\u00e7\u00e3o adicional. Os reembolsos ser\u00e3o processados pelo mesmo meio de pagamento utilizado na encomenda original, no prazo de 14 dias \u00fateis ap\u00f3s a rece\u00e7\u00e3o e valida\u00e7\u00e3o da mercadoria devolvida.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:28px\">7. Produtos Exclu\u00eddos<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">N\u00e3o s\u00e3o aceites devolu\u00e7\u00f5es nos seguintes casos:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Produtos armazenados incorretamente pelo cliente (temperatura inadequada, exposi\u00e7\u00e3o \u00e0 luz, etc.)<\/li>\n\n\n\n<li>Produtos com embalagem aberta ou danificada por manipula\u00e7\u00e3o do cliente<\/li>\n\n\n\n<li>Produtos cujo prazo de reclama\u00e7\u00e3o (3 dias \u00fateis) tenha sido ultrapassado<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:28px\">8. Contacto<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Para qualquer quest\u00e3o relacionada com devolu\u00e7\u00f5es, contacte o nosso servi\u00e7o de apoio ao cliente:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">E-mail: auris@auriscollection.com<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Telefone: +41 79 48 92 755<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hor\u00e1rio: Segunda a Sexta, 9h\u201318h (hora de Genebra)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. \u00c2mbito A presente Pol\u00edtica de Devolu\u00e7\u00f5es aplica-se a todas as encomendas efetuadas atrav\u00e9s do website auriscollection.com. A Auris \u2013 Consulting &amp; Investment, S.A. rege-se pela legisla\u00e7\u00e3o su\u00ed\u00e7a aplic\u00e1vel, nomeadamente [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6805","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pol\u00edtica de Devolu\u00e7\u00f5es - Auris Collection<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/auriscollection.com\/politica-de-devolucoes\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de Devolu\u00e7\u00f5es - Auris Collection\" \/>\n<meta property=\"og:description\" content=\"1. \u00c2mbito A presente Pol\u00edtica de Devolu\u00e7\u00f5es aplica-se a todas as encomendas efetuadas atrav\u00e9s do website auriscollection.com. A Auris \u2013 Consulting &amp; Investment, S.A. rege-se pela legisla\u00e7\u00e3o su\u00ed\u00e7a aplic\u00e1vel, nomeadamente [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/auriscollection.com\/politica-de-devolucoes\/\" \/>\n<meta property=\"og:site_name\" content=\"Auris Collection\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/AurisWines\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-20T14:33:14+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tempo estimado de leitura\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/auriscollection.com\\\/politica-de-devolucoes\\\/\",\"url\":\"https:\\\/\\\/auriscollection.com\\\/politica-de-devolucoes\\\/\",\"name\":\"Pol\u00edtica de Devolu\u00e7\u00f5es - Auris Collection\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/auriscollection.com\\\/#website\"},\"datePublished\":\"2026-04-20T14:33:11+00:00\",\"dateModified\":\"2026-04-20T14:33:14+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/auriscollection.com\\\/politica-de-devolucoes\\\/#breadcrumb\"},\"inLanguage\":\"pt-PT\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/auriscollection.com\\\/politica-de-devolucoes\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/auriscollection.com\\\/politica-de-devolucoes\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"In\u00edcio\",\"item\":\"https:\\\/\\\/auriscollection.com\\\/pt-pt\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Pol\u00edtica de Devolu\u00e7\u00f5es\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/auriscollection.com\\\/#website\",\"url\":\"https:\\\/\\\/auriscollection.com\\\/\",\"name\":\"Auris Collection\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/auriscollection.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/auriscollection.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-PT\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/auriscollection.com\\\/#organization\",\"name\":\"Auris Collection\",\"url\":\"https:\\\/\\\/auriscollection.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-PT\",\"@id\":\"https:\\\/\\\/auriscollection.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/auriscollection.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/logo_auris.webp\",\"contentUrl\":\"https:\\\/\\\/auriscollection.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/logo_auris.webp\",\"width\":500,\"height\":746,\"caption\":\"Auris Collection\"},\"image\":{\"@id\":\"https:\\\/\\\/auriscollection.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/AurisWines\\\/\",\"https:\\\/\\\/www.instagram.com\\\/auriswines\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Pol\u00edtica de Devolu\u00e7\u00f5es - Auris Collection","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/auriscollection.com\/politica-de-devolucoes\/","og_locale":"pt_PT","og_type":"article","og_title":"Pol\u00edtica de Devolu\u00e7\u00f5es - Auris Collection","og_description":"1. \u00c2mbito A presente Pol\u00edtica de Devolu\u00e7\u00f5es aplica-se a todas as encomendas efetuadas atrav\u00e9s do website auriscollection.com. A Auris \u2013 Consulting &amp; Investment, S.A. rege-se pela legisla\u00e7\u00e3o su\u00ed\u00e7a aplic\u00e1vel, nomeadamente [&hellip;]","og_url":"https:\/\/auriscollection.com\/politica-de-devolucoes\/","og_site_name":"Auris Collection","article_publisher":"https:\/\/www.facebook.com\/AurisWines\/","article_modified_time":"2026-04-20T14:33:14+00:00","twitter_card":"summary_large_image","twitter_misc":{"Tempo estimado de leitura":"3 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/auriscollection.com\/politica-de-devolucoes\/","url":"https:\/\/auriscollection.com\/politica-de-devolucoes\/","name":"Pol\u00edtica de Devolu\u00e7\u00f5es - Auris Collection","isPartOf":{"@id":"https:\/\/auriscollection.com\/#website"},"datePublished":"2026-04-20T14:33:11+00:00","dateModified":"2026-04-20T14:33:14+00:00","breadcrumb":{"@id":"https:\/\/auriscollection.com\/politica-de-devolucoes\/#breadcrumb"},"inLanguage":"pt-PT","potentialAction":[{"@type":"ReadAction","target":["https:\/\/auriscollection.com\/politica-de-devolucoes\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/auriscollection.com\/politica-de-devolucoes\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"In\u00edcio","item":"https:\/\/auriscollection.com\/pt-pt\/"},{"@type":"ListItem","position":2,"name":"Pol\u00edtica de Devolu\u00e7\u00f5es"}]},{"@type":"WebSite","@id":"https:\/\/auriscollection.com\/#website","url":"https:\/\/auriscollection.com\/","name":"Auris Collection","description":"","publisher":{"@id":"https:\/\/auriscollection.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/auriscollection.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt-PT"},{"@type":"Organization","@id":"https:\/\/auriscollection.com\/#organization","name":"Auris Collection","url":"https:\/\/auriscollection.com\/","logo":{"@type":"ImageObject","inLanguage":"pt-PT","@id":"https:\/\/auriscollection.com\/#\/schema\/logo\/image\/","url":"https:\/\/auriscollection.com\/wp-content\/uploads\/2026\/02\/logo_auris.webp","contentUrl":"https:\/\/auriscollection.com\/wp-content\/uploads\/2026\/02\/logo_auris.webp","width":500,"height":746,"caption":"Auris Collection"},"image":{"@id":"https:\/\/auriscollection.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/AurisWines\/","https:\/\/www.instagram.com\/auriswines\/"]}]}},"_links":{"self":[{"href":"https:\/\/auriscollection.com\/pt-pt\/wp-json\/wp\/v2\/pages\/6805","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/auriscollection.com\/pt-pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/auriscollection.com\/pt-pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/auriscollection.com\/pt-pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/auriscollection.com\/pt-pt\/wp-json\/wp\/v2\/comments?post=6805"}],"version-history":[{"count":1,"href":"https:\/\/auriscollection.com\/pt-pt\/wp-json\/wp\/v2\/pages\/6805\/revisions"}],"predecessor-version":[{"id":6806,"href":"https:\/\/auriscollection.com\/pt-pt\/wp-json\/wp\/v2\/pages\/6805\/revisions\/6806"}],"wp:attachment":[{"href":"https:\/\/auriscollection.com\/pt-pt\/wp-json\/wp\/v2\/media?parent=6805"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}